Skip to main content

USSD

For information on creating USSD processes, refer to the USSD Editor documentation.

Getting information about USSD sessions billing

To get an information about USSD sessions billing:

  1. Click the Billing under the USSD menu section.
  2. All detailed information about USSD sessions are placed in table. For more information on individual parts of the table see the USSD Billing view section.

Getting detailed information about USSD single billing session

To get an detailed information about USSD single billing session:

  1. Click the Billing under the USSD menu section.
  2. Click the info icon in the actions column.
  1. You should see dialog window with all information about this operation
  2. You can also find information about USSD session events. We can distinguish the following event types:
  • User input (5) - the event contains a text entered by the customer on the phone
  • USSD application response (6) - the event contains a text returned to the customer's phone by the USSD application
  • System information (7) - misc system events that contain information about USSD session states and errors that occurred during the session

Searching for single USSD session with session id

To find specific session having operation id only, you need to:

  1. Click the Billing under the USSD menu section.
  2. Click the search icon
  1. Provide operation id
  2. Click "Next"
  1. If operation exist you will see all information about it.
  2. You can also find information about USSD session events. We can distinguish the following event types:
  • User input (7) - the event contains a text entered by the customer on the phone
  • USSD application response (8) - the event contains a text returned to the customer's phone by the USSD application
  • System information (9) - misc system events that contain information about USSD session states and errors that occurred during the session

USSD Apps management

It's a place where you can check and manage your USSD apps.

Getting information about existing USSD apps

To get information about existing USSD apps:

  1. Click the Apps under the USSD menu section.
  2. All detailed information about USSD apps are placed in table. For more information on individual parts of the table see the USSD Apps view section.

Create new USSD app

To create a new USSD app:

  1. Click the Apps under the USSD menu section.
  2. Click the + icon.
  3. Fill the form.
  4. Click the Create button.

Edit existing USSD app

To edit existing USSD app:

  1. Click the Apps under the USSD menu section.
  2. Click the pencil icon next to app you want to edit.
  3. Change fields in the form.
  4. Click the Update button.

Open existing USSD app in embedded editor

To open existing USSD app in embedded editor:

  1. Click the Apps under the USSD menu section.
  2. Click the icon next to app you want to open.

Check if the USSD app limit has been reached

You have a limited pool of app available to create. To check if the limit has been reached:

  1. Click the Apps under the USSD menu section.
  2. If you see the warning message it means that you reached the limit.
  3. You can always check the current and max number of available apps to create.

USSD reports management

It's a place where you can check and manage your USSD reports.

Check reports list

To check reports:

  1. Click the Reports under the USSD menu section. You should see table with columns:
  2. Name - Name of your exported report
  3. Size - Rounded to the largest unit, available for created and expired reports
  4. Status - Current state of the report:
  • Pending - All reports have this state right after start generating, this status will change automatically, into a Created or Failed after a specific amount of time, depends on the size of the report.
  • Created - Report is ready to download.
  • Failed - Something went wrong during a report generation.
  • Expired - All reports expired after 30 days
  1. Time due to expire - a time until report will expire, in case of a created report, or time after report expired in case of expired report
  2. Actions - List of actions based on report status:
  • Pending - You can perform Details and Cancel actions
  • Created - You can perform Download, Recreate, Details and Delete actions
  • Failed - You can perform Retry, Details and Delete actions
  • Expired - You can perform Recreate, Details and Delete actions

Generate new USSD report

To create a new USSD report:

  1. Click the Reports under the USSD menu section.

  2. Click the + icon.

  3. Provide report name and Click Next.

  4. Provide filters to apply and click Generate report.

  5. When everything is correct, you should see a success message.

Generate new USSD report with a predefined data

  1. Click the Billing under the USSD menu section.

  2. If you want to change data scope click Filters button.

  3. When everything is correct click Create new USSD report button.

  4. You will be redirected to the USSD Reports page and asked for the report name.

  5. Form is filled by options you choose in Billing Filters. You can update them if needed.

  6. Click Generate report to finish.

  7. When everything is correct, you should see a success message.

Retry report

Can be performed only for the Failed report. To retry report:

  1. Click the Reports under the USSD menu section.

  2. Click retry action to open the retry dialog window

  3. Click Retry report generation to try to generate a report again

  4. When everything is correct, you should see the success message

Regenerate report

Can be performed for Created and Expired reports. To regenerate report:

  1. Click the Reports under the USSD menu section.

  2. Click regenerate action to open the regenerate dialog window

  3. Click Regenerate report to create a new report with predefined data scope

  4. When everything is correct, you should see the success message

Cancel report

Can be performed for Pending report. To cancel report:

  1. Click the Reports under the USSD menu section.

  2. Click cancel action to open the cancel dialog window

  3. Click Cancel report generation to cancel generating the report

  4. When everything is correct, you should see the success message

Delete report

Can be performed for Created, Failed and Expired reports. To delete a report:

  1. Click the Reports under the USSD menu section.

  2. Click cancel action to open the cancel dialog window

  3. Click Delete to delete the report

  4. When everything is correct, you should see the success message

Check report details

Every report has details, there are depending on the report status. To check report details:

  1. Click the Reports under the USSD menu section.

  2. Click details action to open the details dialog window

  3. You should see the status of selected report

  4. And you can perform available actions

  5. And you can see base details information

  6. And which filters was applied

Check if the report limit has been reached

You have a limited pool of reports available to generate. To check if the limit has been reached:

  1. Click the Reports under the USSD menu section.
  2. If you see the warning message it means that you reached the limit.
  3. You can always check the active and pending number of the current and max number of reports.